Flood Advice

Flood Advice

What to do if your property is at risk of flooding:

Pre-flood checks

  • Be prepared to evacuate your property and think about where you can go for safety. Will the route be passable?
  • Know how to turn off your gas, electricity and water mains supplies.
  • Prepare a flood kit of essential items such as a broom, spade, mop and bucket; domestic detergent and disinfectant; rubber boots, gloves and protective clothing; waterproof torch and radio; bottled water for drinking.
  • Agree where you will go and how to contact friends and family.
  • Think about what items you can move to a safe place for later and what are essential items for you to have now.
  • Create a list of important numbers including Floodline 0845 988 1188.

You can sign up for Floodline Warnings Direct by calling Floodline on 0845 988 1188 or by visiting the Environment Agency website.

Advice during a flood

  • Safety comes first! Think about evacuation before it is too late to move. Make sure you follow any advice or instructions provided by the emergency services.
  • If floodwater is about to enter your building, turn off the gas, electricity and water supplies if it is safe to do so. DO NOT touch sources of electricity when standing in flood water. 
  • Gas and electricity supplies should remain switched off until a qualified professional has checked the system thoroughly. Wiring, appliances and pipe-work should also be inspected for safety and efficiency.
  • Keep listening to local radio for updates or call Floodline on 0845 988 1188.
  • Move irreplaceable personal or sentimental items, such as photographs – as well as portable items - to an upper storey or higher location in your property to prevent loss or damage.
  • Also check any outbuildings to see if any items can be moved.
  • If possible, raise ground floor furniture on blocks or bricks to minimise the risk of damage.
  • Please call us on 01223 200650 to report your claim.

Advice after a flood

  • Please call us on 01223 200650 to report your claim. We have access to a wide range of specialists who can assist with the drying out and clean-up of your property and also the necessary repairs or replacement.
  • If there is any chance that electrical sockets have come into contact with water, switch off the electricity at the mains.
  • If your electricity is switched off following an incident, make sure that a qualified electrician checks the electrical installation before it is switched back on.
  • If your gas has to be turned off, make sure that a GasSafe registered tradesperson checks the gas supply before the gas is switched back on.
  • Do not throw away any items until we or our loss adjuster tell you it is OK to do so.
  • Make a list of any damaged items that you need to throw away before you dispose of them. Take a note of make and model numbers, and take photographs of any damage if you have a camera to hand.
  • Wear appropriate clothing and gloves when handling anything that has been contaminated by flood waters. Remember floodwater often contains sewage, so take sensible hygiene precautions.
  • Carry out any emergency repairs to protect your property from further losses.

For a  detailed guide on how to salvage your possessions after a flood, check out our blog.

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About La Playa Private Client

Specialist & Independent

La Playa's Personal Risk Concierge service means advice you can trust - from an expert who understands you:

  • Specialist, global policies for affluent lifestyles
  • Independent, specialist advice
  • Boutique–style, luxury service
  • “Can do” culture
  • Worldwide capability with offices in London & New York

Independent and specialist
As an independent broker, we can advise on the best policies available - and on risk management measures including valuations, security, fire prevention and property marking - preserving the value of your property and giving you complete peace of mind. We have access to excellent terms with market-leading high net worth insurers.

In-house Wealth Management
We see insurance as integral to your financial planning - and our in-house financial advice team provides Wealth Management, Pensions and Financial Planning; a joined up approach with a team of advisers working for your best financial interests - all under one roof.

What does “Boutique Service” actually mean?
La Playa’s Personal Risk Concierge means:

1. A dedicated adviser so you can speak to the same person each time

2. Careful listening to really understand your needs and priorities

3. As much help as you need with completing forms to provide risk information

4. A discreet and complimentary appraisal* of your property to assess the risks and ensure you have the right cover where you need it

5. An independent market review market - so you don’t have to shop around comparing policies, cover limits, risks covered and smallprint exclusions

6. Careful monitoring of the insurers’ financial strength, claims and customer service

7. An independent recommendation of the best policy for you - and, importantly, why

8. Specialist policy wordings from underwriters who have demonstrated excellence and deep understanding of your risk exposures. We have analysed a wide range of policy wordings and have selected only the best for our panel. Our advisers have a deep working knowledge of these policies 

9. An intelligently designed portfolio of protection across multiple asset classes and territories

10. Advice on how best to manage your risks - to keep you safe but also to keep insurance costs down

11. Expert guidance on valuations, security and risk management, and connecting you with specialist advisers and suppliers

12. Direct phone, mobile and email access to your adviser for questions and advice. We aim to respond to emails within 60 minutes

13. Policy documents emailed to you - no logins and passwords to remember

14. An advocate beside you if you make a claim - thinking laterally to mitigate the impact, making useful connections to get you back up and running; driving through to a swift and fair financial settlement

Oh, and...

  • No call centres
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*subject to availability with our insurer panel

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