Complaints

Complaints

It’s our intention at all times to treat customers fairly and provide high quality service. However, if you have a complaint about our service you should contact La Playa’s Chief Executive Officer at Merlin Place, Milton Road, Cambridge, CB4 0DP so the matter can be properly addressed. We handle all complaints promptly and fairly in accordance with the procedure outlined in the FCA rules. If you cannot settle your complaint with us, you may be entitled to refer the matter subsequently to the Financial Ombudsman Service.

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“Very impressed with La Playa and the staff. Feel as though they understand the company and the needs! Staff are always very quick to pick up any inquiries that are made and respond quickly, always giving us the support that we need. Thank you!”

Jodie M, Managing Director, Theatre Company

 

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You can call us to talk more about your business on +44 (0)1223 200650 or +44 (0)20 3865 0149

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About La Playa Arts & Entertainment

Specialist & Independent

Specialist & Independent

The arts present a very specific set of risk exposures – and now your digital and online risks can expose you globally. We understand the risks and pressures you face - and we speak your language. We’ll support you with great advice - helping you make good decisions for your organisation.

Our exclusive portfolio policies can help streamline costs, and we’ll always help you stay ahead of the game in managing risk. The show must always go on - insurance isn’t just about processing a claim, it’s about thinking laterally to solve challenges and problems fast.

At La Playa, we’re passionate about the arts and creative industries – many of us are practitioners and active consumers; in fact, La Playa founded the first ever corporate art collective!

In-house IFA

We also offer Business Protection (including Key Person Insurance) and Employee Benefits: a joined up approach with a team of advisers working for your best financial interests - all under one roof

Advice You Can Trust

…from an expert who understands you

  • Specialist insurance for entertainment and the arts
  • Independent professional advice
  • Relationship-based service: right beside you when you make a claim
  • “Can do” culture
  • Seamless insurance across UK and US

Premiums start from £550 inclusive of IPT

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Tracey McCreath ACII

DIRECTOR, MEDIA, ARTS & ENTERTAINMENT

Direct Dial: +44 (0) 1223 200655

Email: tracey.mccreath@laplayainsurance.com

Twitter: @TraceyatLaPlaya