Privacy Policy

Privacy Policy

Privacy Notice

La Playa is committed to protecting your privacy and keeping the personal information provided to us confidential. This Privacy Policy explains how we collect, use, and, where necessary, share your personal information.

Throughout this Statement, “La Playa” refers to La Playa Limited including its affiliated companies, La Playa Wealth and La Playa LLC (also referred to as “we”, “us”, or “our”). The data controller for your information is the company you contract with.

What information do we collect?

We collect personal information to offer and provide you our services and products. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual. We may collect personal information including but not limited to your name, postal address, email address, date of birth, financial details and employment details. The personal information we receive may come directly from you, from someone you authorise to provide us with your details, or from other third parties (employers, insurance companies, financial institutions, etc.).

Additionally, we may collect information online when you visit our website. We obtain personal information through our quote feature on our website to provide you with our services and when you register for events or newsletters.

La Playa also collects non-personal information during your visit to our website through the use of cookies. Cookies are small text files that are placed onto the device you are using to access our website. Cookies are used to collect information about your usage on our website. You can control your acceptance of cookies by modifying your preference on your internet browser. Some features of our website may not be accessible if you disable all cookies. For more detailed information, please contact us at

How do we use your information?

We may use or share the information that you or a third party provide for our legitimate business interests including the following:

  • To provide the products and services that you request;
  • To assist you with claims and enquiries;
  • To establish and maintain communications with you;
  • To facilitate premium finance arrangements;
  • To process transactions through service providers when necessary;
  • To help facilitate our compliance monitoring;
  • To tell you about other insurance and related products and offers;
  • To notify you of events or changes to our services;
  • To provide statistical analysis and research;
  • To improve or modify our website and identify usage trends.

We will retain your personal information for the period necessary to fulfil the purposes outlined in this policy. Additionally, we will retain information as required and directed by the Financial Conduct Authority (FCA) and in line with British Insurance Brokers Association guidance  to support our ability to manage your policy, respond to complaints, demonstrate compliance with FCA rules and to support our ability to defend against legal claims.


We may also share your information for legal or regulatory purposes. In addition, in the event that we sell any business or assets, we may be required to disclose your information to the prospective seller or buyer.

The third parties to whom we may disclose your information are obligated to comply with laws and regulations to keep your information confidential and secure. If they would like to use your information for any other purpose, they must notify you and obtain your consent.


We do not knowingly collect, use, or disclose information of children under the age of thirteen (13) without the consent of their parents or legal guardians.

Access and Accuracy

It is important to us to keep our information about you as accurate as possible. If you would like to review the information we hold or make any changes to the details you have provided to us, please email us at

Changes to our Privacy Policy

We may change our Privacy Policy from time to time. We will notify you of any amendments or modifications to our Privacy Policy by posting the revised policy on our Website. Your continued use of our Website or Services following the posting of the revised Privacy Policy will constitute acceptance of our terms.

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