Customer Care

Customer Care

We aim to make your experience with us more like that of a boutique hotel or "Club Class" than the call-centre mentality of the vast corporations dominating much of the financial services sector. 

We work above and beyond the Financial Conduct Authority’s guidelines on “Treating Customers Fairly”, with high levels of transparency and advice that is truly independent and given in plain English.

  • We aim to treat people as we would like to be treated ourselves, that is with respect, courtesy, and empathy.
  • We aim to provide a fast and efficient service, answering calls within three rings, and responding swiftly to emails.
  • We aim to provide a congenial environment that is clean, accessible and safe.
  • We welcome and encourage feedback from our clients, positive or negative. It is raw material for our growth and development as a business.
  • We are committed to solving our clients' problems quickly and reporting back.
  • We aim for high standards of communication, ensuring that our customers have a clear understanding of our insurance products and can be confident that they are designed to meet their needs.
  • Our policy is to put customers’ interests first and treat them fairly. This is at the heart of everything we do and want to achieve.
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“La Playa: Insurance with Intelligence. Passionate. Discerning. Independent.”

 

Ready to work with us?

You can call us to talk more about your business on +44 (0)1223 200650 or +44 (0)20 3865 0149

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About La Playa Marine

Specialist & Independent

Specialist & Independent

Our Marine team has decades of experience in yacht insurance – we can guide you through the decision-making process, providing personalised risk advice and protecting your precious downtime. We provide a human face to make sense of marine insurance – real people who work with you at your pace, providing as much (or as little) detail as you wish.

But what makes us unusual is our “portfolio” approach, allowing you to combine your marine, home and vehicle insurance needs. This is no “bolt-on”: by streamlining specialist marine insurance with high net worth home and motor cover, we present an overall more attractive risk package to the insurer. This can mean better rates and time savings - just one payment and a single policy anniversary, minimising the possibilities for gaps in cover and maximising your peace of mind.

In-house Wealth Management

We also offer Investments & Pensions and Financial  Planning: a joined up approach with a team of advisers working for your best financial interests - all under one roof.

Advice You Can Trust
…from an expert who understands you

  • Specialist, global policies for affluent lifestyles
  • Independent, specialist advice
  • Boutique–style, luxury service
  • “Can do” culture
  • Worldwide capability: offices in London & New York
Photo from Marine