Claims

Claims

Please report your claim by email or by telephone. We will help put your claim together and work with the insurers to achieve a quick and comprehensive settlement. You may need to supply hard copies of documents associated with the claim later in the process.

What to do if you need to make a claim:

1. Email us:

Home insurance claims: mike.taylorwest@laplayainsurance.com

Commercial claims: tracey.mccreath@laplayainsurance.com or hanna.beaumont@laplayainsurance.com

Please include a brief description of the incident/damage with details of your name, policy holder name (if different), policy number, insurer, your daytime telephone number and email address, date of incident and, if applicable, details of when and where the incident was reported, together with a crime number. Claims will be dealt with Monday to Friday 9.00am - 5.30pm UK time.

OR

2. Telephone us on 01223 200650

OR

3. Call your insurer using the 24-hour claims hotlines:

AIG (Azur) +44 (0) 20 3319 8999

Aviva 

 

Motor: 0844 891 1111

Home: 0844 891 1222 

 

Aviva Commercial

 

0800 015 1498

Legal and Tax helpline & Commercial Legal Protection
(if purchased): 0845 300 1899

 

AIG

 

Home & Motor: 0870 850 0178

 

AMTrust

 

0844 800 6610

 

Chubb

 

Home: 0800 018 0678 or 
+44 207 031 3905 (from abroad)

Travel: +44 (0)207 895 3364

Commercial: 0207 895 3364

 

Covea (Sterling)

 

Home/Commercial: +44 (0) 330 134 8162 or 
0845 271 1300

 

Ecclesiastical

 

Home/Commercial: 0845 603 8381

 

ERS

 

0330 123 5992

Windscreen damage: 0345 602 3378

 

Hiscox

 

Home: 0845 213 8777 or +44 (0) 1206 773 776

Travel/Medical: 020 8290 4442

Legal expenses: 0800 731 3548

 

Home & Legacy

 

Home: 0844 893 8360 or 
+44 203 118 7777 (from abroad)

 

Oak

 

Home: 0117 927 1807

 

Markham Private Clients

+44 (0) 800 028 2881

 

Portfolio Policies Red Car Gold Jet 2

“I will heartily recommend you, I think you are the best!”

Kelvin, Private Client

 

Ready to work with us?

You can call us to talk more about your insurance on +44 (0)1223 200650 or +44 (0)20 3865 0149

What's Covered?

Monthly Payments
Cancel Anytime
Benchmark Us
Quote within 24 hrs

About La Playa Private Client

Specialist & Independent

La Playa's Personal Risk Concierge service means advice you can trust - from an expert who understands you:

  • Specialist, global policies for affluent lifestyles
  • Independent, specialist advice
  • Boutique–style, luxury service
  • “Can do” culture
  • Worldwide capability with offices in London & New York

Independent and specialist
As an independent broker, we can advise on the best policies available - and on risk management measures including valuations, security, fire prevention and property marking - preserving the value of your property and giving you complete peace of mind. We have access to excellent terms with market-leading high net worth insurers.

In-house Wealth Management
We see insurance as integral to your financial planning - and our in-house financial advice team provides Wealth Management, Pensions and Financial Planning; a joined up approach with a team of advisers working for your best financial interests - all under one roof.

What does “Boutique Service” actually mean?
La Playa’s Personal Risk Concierge means:

  1. A dedicated adviser so you can speak to the same person each time
  2. Careful listening to really understand your needs and priorities
  3. As much help as you need with completing forms to provide risk information
  4. A discreet and complimentary appraisal* of your property to assess the risks and ensure you have the right cover where you need it
  5. An independent market review - so you don’t have to shop around comparing policies, cover limits, risks covered and smallprint exclusions
  6. Careful monitoring of the insurers’ financial strength, claims and customer service
  7. An independent recommendation of the best policy for you - and, importantly, why
  8. Specialist policy wordings from underwriters who have demonstrated excellence and deep understanding of your risk exposures. We have analysed a wide range of policy wordings and have selected only the best for our panel. Our advisers have a deep working knowledge of these policies 
  9. An intelligently designed portfolio of protection across multiple asset classes and territories
  10. Advice on how best to manage your risks - to keep you safe but also to keep insurance costs down
  11. Expert guidance on valuations, security and risk management, and connecting you with specialist advisers and suppliers
  12. Direct phone, mobile and email access to your adviser for questions and advice. We aim to respond to emails within 60 minutes
  13. Policy documents emailed to you - no logins and passwords to remember
  14. An advocate beside you if you make a claim - thinking laterally to mitigate the impact, making useful connections to get you back up and running; driving through to a swift and fair financial settlement

Oh, and...

  • No call centres
  • No ‘hold’ music
  • No hidden fees

*subject to availability with our insurer panel

Photo from Private Client